Service-Based Business

Apex Consumer Solutions provides consumer account review, documentation support, administrative preparation, client file management, and related service work. We do not sell or ship physical products, so there are no physical goods to return.

How to Cancel

A client may request cancellation at any time by emailing support@apexconsumersolutions.com, calling (949) 436-6412, or mailing a written request to:

Apex Consumer Solutions
4405 Jager Dr NE
Suite 4180
Rio Rancho, NM 87144

Cancellation requests should include the client's name, contact information, and enough information to identify the account or service agreement. We may request reasonable identity verification before making account changes.

Refund Eligibility

• If a cancellation request is received before services begin, payments made directly to Apex are eligible for a full refund.
• After services begin, refund requests are reviewed based on the signed service agreement, the service timeline, work already completed, amounts already earned, and any unperformed portion of the service.
• Third-party fees actually incurred on the client's behalf may be excluded from a refund when they were disclosed or authorized and are not recoverable by Apex.
• No refund is promised based solely on dissatisfaction with a third-party creditor, collector, bureau, processor, agency, or other party whose decisions Apex does not control.

Recurring or Scheduled Payments

A valid cancellation request will stop future service charges after the request is processed. Cancellation does not automatically reverse a payment that was already submitted or processed. Any refund request for a processed payment will be reviewed under this policy and the signed agreement.

Refund Processing

Apex will acknowledge a complete refund request within five business days. Approved refunds are issued to the original payment method when reasonably available, generally within five to ten business days after approval. A bank or card issuer may require additional time to post the credit.

Applicable Rights

Nothing in this policy limits any nonwaivable cancellation or refund right provided by applicable law or a client's signed agreement. When a signed agreement or applicable law provides greater consumer protection, that provision controls.

Refund and cancellation notices by mail should be sent to 4405 Jager Dr NE, Suite 4180, Rio Rancho, NM 87144.